HomeCenter.com Return Policy
  1. General Returns
  2. Non-returnable & Non-cancelable Items
  3. Return Credit
  4. Restocking Fees
  5. Outbound Shipping and Handling Charges
  6. Shipping Damage
  7. Shipping Information - Subject to Inspection
  8. Damaged Product
  9. Wrong Products Received
  10. Defective Products
  11. Manufacturer Warranties
  12. Charge Backs

1. General Returns

  1. Items must have return instructions and a Returned Good Authorization (RGA) number from a HomeCenter.com representative. To obtain an RGA, you must submit a completed online RGA form by clicking "Contact Us", then "Request RGA", and then filling out the form accurately. If you received a wrong item, write in the notes which item you received. If you state that an item is damaged or defective when it is not (in order to avoid a restocking fee), then we will apply an added return/processing fee of 15% in addition to any normal appicable restocking charge.
  2. Item(s) must arrive back in the manufacturer's original packaging with all accessories and in resalable condition.
  3. The customer bears the cost of shipping the item back to the location specified in the RGA instructions unless the customer received the wrong item or other rare exceptions. The approved return address may be different than the address from where we originally shipped the item.
  4. The return must be made within 30 days of receiving your product. After 30 days of receipt of merchandise, no returns or exchanges can be made.

If any of the above conditions has not been satisfied, you cannot return the item(s). If you refuse goods that were to be delivered to you without going through our return process, HomeCenter.com reserves the right to charge an extra 15% return processing fee.

2. Non-Returnable & Non-Cancelable Items

The following items cannot be returned or cancelled:

  • All discontinued items and colors
  • All modified items (such as after we punch additional holes in a stainless steel sink)
  • Bathtubs
  • Whirlpools
  • Kohler Furniture (i.e. Tellieur Series furniture AND all other Kohler furniture)
  • Robern Products
  • Service Parts
  • Shower Doors
  • Shower Enclosures
  • Toilet Seats (as per health laws, toilet seats cannot be returned if the plastic sealing on the seat has been opened)
  • Discontinued items
  • All Empire products
  • All Cole products

3. Return Credit/Refunds

Please allow up to 30 business days after your returned item has been accepted by HomeCenter.com to receive your return credit/refund. In cases of shipping damage, where a claim is made with a shipping carrier, credits/refunds may take longer.

4. Restocking Fees

All items carry a 20% to 25% restocking fee. Items manufactured by Newport Brass, Brasstech and Afina have a 30% or 35% restocking fee. Minimum Restocking fee is $10.

5. Outbound Shipping and Handling Charges

If HomeCenter.com ships your order undamaged and you wish to return it for reasons other than those listed below, the following outbound shipping fees will be deducted from your order.

  • Faucets / Accessories
    $10.00 outbound shipping reimbursement charge
  • Hot Water Dispenser / Stainless Steel Sinks
    $25.00 outbound shipping reimbursement charge
  • Orders under $75.00
    No outbound shipping reimbursement charge
  • Other items
    Charges will vary

6. Shipping Damage

To report shipping damage, please send an email to returns@homecenter.com in order to have proof that you contacted us within the allowed time frame. Also, submit your RGA through our RGA request system by clicking on "policies" and then "Request RGA". Then fill out the proper information.

7. Shipping Information - Subject to Inspection

When your item is delivered, please sign all delivery receipts as SUBJECT TO INSPECTION. Make sure you write "Subject to Inspection" on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100% certain there is no damage. If you sign for a delivery without marking it "Subject to Inspection," then any shipping damage will be your responsibility.

Inspect your packages thoroughly RIGHT AWAY. Do not assume the items are undamaged because the box is undamaged. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LADING WITH THE DRIVER. THE DRIVER MUST WRITE DOWN NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED.

If your item was shipped via UPS, call UPS at 800-PICK-UPS to report a damaged item. Please have your tracking number available. Then also send an email to returns@homecenter.com so that you have proof of when you reported the damage to us. Then fill out the RGA Request form by clicking "Policies" and then "Request RGA." Then fill out the form.

8. Damaged Product

If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 48 hours. If damage is not reported within 48 hours of delivery acceptance, we cannot take responsibility for damages.

If you contact us within 48 hours, we will file a claim with the shipping company and we will follow up with the carrier until resolved. Resolving a claim with the carrier may take from 30 to 90 days. Credit for the damaged item will be issued when the case is resolved with the carrier.

9. Wrong Products Received

If you are shipped a different product than you ordered please contact us within 48 hours of receiving the product. We will provide an RGA number and instructions. We will pay for the freight back and ship the correct product to you. You will be charged for the replacement order and credited in full upon receipt and inspection of the original order. You may choose to wait until we receive the incorrect item and issue a credit to you before placing a new order.

10. Defective Products

If the product you receive has manufacturing defects, please fill out the RGA Request form by clicking "Policies" and then "Request RGA". Then fill out and submit the form. HomeCenter.com will replace the item. We will issue an RGA and give instructions to ship back. Products returned as defective which are found not to be defective are subject to a 25% handling charge. If you do not wish to receive a replacement for the defective item, a restocking fee will apply.

11. Manufacturer Warranties

If an item is found to be defective after 48 hours of receiving it, or if an item has been installed, this becomes a warranty issue. HomeCenter.com (like most retailers) does not warranty any products, but most manufacturers warranty their products. All warranties which are provided by the manufacturer will be honored by the manufacturer if you purchase from us. If anyone states anything different from this, it is illegal in most states for a manufacturer to deny warranty coverage based upon where someone bought the product. Please email us at returns@homecenter.com if you find any misinformation. For example, if you order a Grohe Ladylux kitchen faucet, Grohe has a warranty on this product. This warranty IS VALID when you order from HomeCenter.com. We will help you make a warranty claim with Grohe or any other manufacturer, should you encounter a warranty issue with an item purchased through us. We have good relations with our vendors and can usually help you get a replacement without much hassle.

12. Charge Backs

If a customer makes a chargeback on a credit card, HomeCenter.com reserves the right to charge an added 15% Dispute Fee. If you have a question or a dispute, please contact the returns department to come to a resolution by emailing returns@homecenter.com.