When your item is delivered, please sign all delivery receipts as SUBJECT TO INSPECTION. Inspect your items while the driver is there preferrably. See Return Policy details for more information on how to protect yourself from possible shipping damages. For Linea Aqua items especially, make sure to inspect the items while the driver is there because they have a strict policy for damage claims, which are rare, but which do occur from time to time.
- Security Policy
- Shipping Policy
- Faster Shipping Options
- Sales Tax & Currency
- Delivery Times
- In-Stock Items
- Out of Stock Items
- Security Guarantee
- Charge Policy
- Alternative Payment Options
- Cancellation Policy
- Return Policy
- Collections
- Pricing Errors
- Low Price Guarantee
- Privacy Policy
- Applicable Law
- Disputes
1. Security Policy
ControlScan Certifies www.HomeCenter.com As A Safe Shopping Site
As a measure to increase privacy and security and in an effort to prevent hackers from accessing sensitive information, we have subscribed to ControlScan's security certification program. ControlScan conducts security tests and audits and certifies this site's security.
The below certificates should
The following are a breakdown of the ControlScan certifications and what they mean to you as a consumer:
Verified Secure Certificated
ControlScan's Verified Secure Certification means that the certified site is:
- 99.9% protected from Hacker related crime.
- Tested for thousands of Internet Security Vulnerabilities and updated to the FBI/SANS TOP 20 list of vulnerabilities
- Notified immediately of any new vulnerabilities that may arise.
- Secure from the most recent hacking attacks.
- Actively securing your sensitive information and credit card details.
- Is being scanned for the PCI Compliance Vulnerability Scan standard as mandated by the payment card industry.
ID Theft Protected Certification
ControlScan's ID Theft Protected Certification means that the certified site is:
- Securing your credit card data in a safe and locked environment
- Securely disposing your personal data when it is no longer needed
- Securing their network by using antivirus and spyware programs to prevent malicious data attacks
- Training their staff on the importance of not divulging personal data to unauthorized parties
Privacy Protected Certification
ControlScan's Privacy Certification means that the certified site's privacy policy:
- Informs customers of what personal information is collected and how it is used
- Offers customers an Opt-in or Opt-out option
- Posts contact information
- Provides customer access to personal information gathered
- Explains e-mail usage options
- Explains cookie usage
- Informs customers of third party or special relationship issues
- Discloses all other information
Business Background Reviewed Certification Seal
The ControlScan Business Background Reviewed Certification means the certified site is a valid and legitimate business with ethical business standards.
To obtain the Business Background Reviewed Certification by ControlScan, businesses must pass a detailed business background check that includes:
- Verification of Business Address and Location
- Verification of Business Registrations
- Search for Possible Bankruptcies
- Search for Possible Liens/Judgments
- Internet Domain Names Registered to the Business
- Business registrations and location have been verified by using third party sources to confirm the information posted on the business website is correct and valid.
About ControlScan
ControlScan provides third party verification and services to identify, measure and prioritize security, privacy, quality, accessibility and compliance risks that exist on corporate Web properties. ControlScan solutions provide the vulnerability scan and assessments, visibility and control necessary to evaluate a company's Web property risk exposure, and to put processes and procedures in place to effectively implement online governance strategies. ControlScan is certified by the Payment Card Industry as an authorized PCI Compliance scan vendor. For more information on the payment card industry PCI Compliance standards please visit the PCI Compliance Guide.org
2. Shipping Policy
Within the contiguous 48 U.S. states, the following shipping fees apply unless otherwise noted.
Faucets: Free!
Stainless Steel Sinks: Free!
Steam Generators: Free!
Shower Doors: $39.95 - $99.95
Cast Iron & China Sinks: $49.95
Pedestal Sinks: $59.95
Toilets & Bidets: $79.95
Whirlpools: $99.95
Non-jetted tubs: $99.95
Non-jetted cast iron tubs: $119.95
Shower Enclosures: $140.00
All orders under $100 will be charged $8.95 shipping AFTER your order is placed.
The shipping prices listed here are approximate. The actual shipping price may vary from product to product.
In the event that certain products or zip codes require additional postage, you will be notified as soon as possible.
Items shipped outside the 48 contiguous U.S. states are charged additional freight. HomeCenter.com is not responsible for any applicable taxes for international shipping.
If your order is shipped via a trucking company (as opposed to UPS), it is the customer's responsibility to have the item removed from the truck. Lift gates and inside delivery are available at an additional charge. Lift gate delivery lowers the freight from the tail of the trailer to the ground and leaves it at the curb. Inside delivery brings the freight from the ground to inside the front door or inside the garage.
Any item may be shipped via truck at the sole discretion of HomeCenter.com. If you contact us before you place an order, we may be able to accommodate your special request for shipping an item.
Orders cannot be shipped to a P.O. Box.
Your order will likely be shipped via UPS or, in some circumstances, by another qualified common carrier. In most cases, a delivery signature will not be required if the order is shipped via UPS or FedEx.
HomeCenter.com supports our military personnel by shipping to APO and FPO addresses. Because we can only ship to APO and FPO addresses by the USPS there is a service fee of $39.95 associated with these deliveries. Please ask customer service for further details.
3. Faster Shipping Options
a. Same Day Shipping
Order by 1 pm Eastern time and call us at 1-800-875-7999 to request same day shipping.
The following fees apply.
| Order Value | Shipping Fee |
| $0 - $500 | $25 |
| $501 - $1000 | $35 |
| Over $1000 | $45 |
b. QuickShip Program
If an item has a lead time that is too long for you, simply request our QuickShip Program. HomeCenter.com has supplier relationships established for over 50 years across the US. We will utilize our procurement network to locate your products. In most cases, the products will ship out SAME DAY (until 8pm EST). Because we are using alternate supply channels to expedite your order, we will pass on a portion of the increased item cost to you. Although there is an additional charge, you still save money at HomeCenter.com because of our low prices. Rest assured that if anyone can find and ship the products you need right away, HomeCenter.com can, and you'll still save money.
4. Sales Tax & Currency
HomeCenter.com must collect sales tax for orders originating in New York State, unless presented with a New York State Tax Exempt Resale Certificate.
For most orders originating outside of New York State, HomeCenter.com will collect no sales tax, though such orders may be subject to a use tax. HomeCenter.com may collect sales tax in the event a vendor of HomeCenter.com collects sales tax.
This policy is subject to amendment or revision without notice to ensure continued compliance with local, state and federal tax laws. In the event the government or other entity pursues retroactive payments for past sales tax, HomeCenter.com shall not be responsible for such payments.
All prices are in US dollars (USD).
If you are a reseller and would like us not to charge tax on your orders that are shipping to NY, please fill out, fax and mail a copy of the NY State resale certificate. Here is a link to the certificate: http://www.i-luv.com/iLuv/download/new_york.pdf. You should mail it to 1003 Merrick Rd, Baldwin, NY 11510. Fax it to 775-766-5250.
5. Delivery Times
Delivery times vary. Unfortunately we do not guarantee any delivery times. This is because we are dependent on outside delivery agents such as UPS. Please do not schedule contractors until your product(s) arrive. HomeCenter.com will never be responsible for any guarantees in shipping, and we will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. We strive to provide accurate lead times and timely updates should any lead time estimate change.
6. In-Stock Items
In-stock orders take approximately 3 - 7 business days anywhere in the 48 contiguous U.S. states. Orders shipped to any area that is not within the 48 contiguous U.S. states may take longer. Orders shipped to Alaska and Hawaii and any area not within the 48 contiguous U.S. states are subject to an additional shipping charge.
7. Out-of-Stock-Items
If an item is not scheduled to ship out within 10 days of your order, we will attempt to notify you of the backorder status. If we cannot get in contact with you, we will decide on a case-by-case basis whether to schedule delivery or wait for approval of the lead time. Items that are not in stock may be obtained more quickly by using our QuickShip Program. If you are quoted a lead time on an item, please ask about our Quick Ship Program.
8. Security Guarantee
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address so that it cannot be read as the information travels over the internet. HomeCenter.com is so confident in our systems that we GUARANTEE 100% SAFETY in the transactions you make with us. In the rare event that unauthorized charges are made to your credit card during a transaction with us, you will not be held responsible in any way. Under federal law, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, HomeCenter.com will cover the entire liability for you, up to the full $50. HomeCenter.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own, on purchases made at HomeCenter.com while using the secure server. In the event of unauthorized use of your credit card, in order to qualify for the HomeCenter.com security guarantee, you must undertake any steps required by federal law and your credit card agreement, including any provision requiring you to notify your credit card provider in accordance with its reporting rules and procedures. If you have any questions regarding federal laws, contact your state's attorney general or the United States Department of the Treasury.
9. Charge Policy
Because the some of our products are special order, your credit card will be charged at the
time that you place your order. In order to clarify any confusion, this is because we place
orders with the manufacturers on your behalf. Once we order the items, we are often unable to cancel
or must return and pay a restocking fee. Therefore we consider this charge a "100% deposit". If you
have any questions or concerns regarding this policy, please call us toll free at 1-800-875-7999.
10. Alternative Payment Options
Credit card transactions can be made over the phone. Please call us at 1-800-875-7999.
11. Cancellation Policy
Alert us as soon as possible when you know that you want to cancel an order. The fastest way to contact us about a cancellation is by phone, but you must also email us. EVEN IF YOU CALL US, all cancellation requests require must be made in writing by sending an email to cancel@homecenter.com stating your name, order # and reason for cancellation. You may also choose to call us at 1-800-875-7999 as this may allow us to stop a shipment faster. Keep your sent email as a proof that you tried to cancel the order at a certain date and time. In order for an order to be cancelled, WE MUST SEND YOU BACK A CANCELLATION CONFIRMATION. Until you receive this email, your order has not yet been cancelled.
Orders can only be cancelled if they have not entered the shipping process. If your order has not entered the shipping process, your order may be cancelled and credited, less a 4% credit card transaction fee. If your order has entered the shipping process (either shipping to you, or ordered from a 3rd party that cannot stop the shipment), then you may not cancel an order. If you would like to return an item that has already entered the shipping process, please see our return policies. An order that has already been processed cannot be cancelled over the weekend as the manufacturers are closed on Saturdays and Sundays.
12. Return Policy
Our Return Policy can be found here.
13. Collections
Should your account become delinquent, customer is responsible for any charges that may be incurred during any collection process or legal actions that may become necessary
14. Pricing errors
Please be advised that due to human error, our site may list incorrect pricing. While we make every effort to ensure these mistakes do not happen, HomeCenter.com cannot honor incorrect prices. In the event an error is found, most of the time we will inform the customer BEFORE the order is placed with our vendor or shipped to the customer. In some instances, this will not be possible, and we will inform our customer at a later time. If we inform a customer of a pricing error, the customer will have the option to place the order with the correct pricing or to cancel the order completely. We apologize in advance for any errors on our website, and we will keep these mistakes to a minimum.
15. Low Price Guarantee
Buy With Confidence! We constantly shop our competitors to ensure that we are competitive and offering the
lowest price possible on the largest selection of plumbing, lighting, and hardware products. These products are
in stock, ready to ship, plus we provide superior customer service to help you along the way. If you happen to
find a lower price at one of our competitors before or even up to 30 days after you purchase from HomeCenter.com
let us know – we will match any online price you find. To submit a claim for a Low Price Guarantee, you can email us, or call us at 1-800-875-7999.
Items eligible for our Low Price Guarantee must have a published online price. Items must be in stock at the
competitor and available for immediate delivery. Low Price Guarantee requests are limited to one claim per
product. The Low Price Guarantee cannot be used in conjunction with any other coupon or project pricing offers,
nor does it apply to limited-quantity offers, auction sites, Ebay, classified ads, manufacturer's rebates,
closeouts, clearances, bulk quantity items, or typographical errors.
Products must be first quality, all new, factory-sealed, of the same brand, style and SKU. Price adjustments are
calculated on the selling price of the item. HomeCenter.com reserves the right to consider any applicable tax
and/or shipping charges when calculating the LPG price.
HomeCenter.com reserves the right to determine which offers are from legitimate retailers and reserves the
right not to sell products below its costs. In the event that we cannot meet a competitor's price, you will be
notified at the time that the product is quoted. Our LPG currently does not apply to any Danze Faucet products.
16. Privacy Policy
HomeCenter.com has created this privacy statement in order to demonstrate our firm commitment to privacy.* All account information transmitted over the web is done using our secure server (see security policy). Furthermore, all of the customer data we collect is protected against unauthorized access.
We use your IP Address to help diagnose problems with our server, to administer our Web site, and to gather broad demographic information.
We use Cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.
We request the following information for users:
- Contact Information (like your email and home address)
- Unique Identifiers (like your social security number)
- Financial Information (like your account or credit card numbers)
- Demographic and Profile Data (like your zip code, age, or income level)
We collect Contact Information to send you requested orders and information about our company. We may also use the customer's contact information to contact you when necessary (such as to clear up account problems). We may also occasionally send you important company announcements (such as policy changes).
Financial Information that is collected is used to check the users' qualifications and bill the user for products and services.
Demographic and Profile Data (like zip codes, age, or income level) is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to your preferences. We also use this data to better personalize our promotional mailings to include only the information that you would be interested in.
Disclosure of your information to third parties
HomeCenter.com does not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending a request message via email . (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.) Also, HomeCenter.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information
Your Consent
By using our Web site, you consent to the collection and use of the information by HomeCenter.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
This site contains links to other sites. HomeCenter.com is not responsible for the privacy practices or the content of such Web sites.
17. Applicable Law
By visiting HomeCenter.com, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and HomeCenter.com or its affiliates.
18. Disputes
Any dispute relating in any way to your visit to HomeCenter.com or to products you purchase through HomeCenter.com shall be submitted to confidential arbitration in New York, New York, except that, to the extent you have in any manner violated or threatened to violate HomeCenter.com's contract rights, HomeCenter.com may seek injunctive or other appropriate relief in any state or federal court in the state of New York, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.